Putting you at the centre of everything we do
We always believe in being transparent. There has been a few negative reviews received by Polar Bear Windows and would like to ensure all future customers that the challenges we faced during lockdown and the easing of restrictions are behind us. You can expect the highest standard of service as standard.
We have built our business on excellence and with over 1,500 total reviews with a 5 star rating, we are rated the best in Bristol for customer satisfaction and pride ourselves on the high level of customer service we provide. Our passionate team have one focus to ensure customer needs are met.
It has been extremely challenging as a business to operate with ever-changing restrictions, industry wide delays, supply shortages and employees self-isolating, not to mention mental health challenges. We work tirelessly to ensure we can do as much as we physically can to ensure smooth operation of every customer.
With regret, since the pandemic, Polar Bear Windows have had a number of negative reviews, more than we have had in total since the company was established. Although we take full responsibility for not delivering the high standards that our customers expect, the majority of issues were caused by factors beyond our control and we are deeply saddened that our reputation could be affected due to the pandemic.
We could have been better prepared however, we are not sure if anyone could have been prepared for how the last 17 months has unfolded.
We put the customer at the heart of what we do, and we take very seriously on the few occasions that we have not met our usual 5 star standards. In order to ensure that this is rectified we have changed existing and implemented new processes, we have recruited more staff and are doing everything in our control to ensure every customer receives the high standards which are associated with Polar Bear Windows.
We ask that you and any potential new customer, to base your decision on our experience and expertise and not the challenges we faced during this pandemic.
The best double glazing energy efficient windows in Bristol. Enquire today
Why choose us?
Great quality products, fitted perfectly with excellent customer services – award winning formula today and tomorrow
Contact us today
Free no-obligation free quote
Voted the best in Bristol
for customer satisfaction
We’re thrilled to be recognised for outstanding customer satisfaction in Bristol. This achievement is a testament to our dedication to quality, from our locally manufactured products to our expert installation team. By producing the widest range of high-quality goods right here in Bristol, we’re not just delivering excellence, we’re supporting our community. Ratings updated on 2nd January 2025.
