Guarantee and security pledge

Providing an award-winning service, quality assured products and money-saving deals to all our customers

Comprehensive guarantee
and unique security pledge

Find out what makes us the Best in Bristol

We are so confident about the performance of all our products that we guarantee not only the quality of manufacture and installation but also the security performance of our windows and doors – so you can relax, safe in the knowledge that you’ve made the right choice for quality, durability and security.

We believe that our windows, doors and conservatories provide the highest possible level of security for you and your home a view shared by security experts.

Put the customer first

Friendly and trustworthy

Transparent pricing

Quality products

Guarantee

We are so confident in the quality of our products and installation; that we offer a 10-year guarantee.

We have always been dedicated in providing you the best service possible. We are very excited to announce that we have extended our guarantee at no cost to you. We believe we have some of the best products on the market and our expert fitters means we can provide a 20 year guarantee. See below for a breakdown of the new guarantees and if they affect you.

Installation
20 year guarantee on the fitting of the windows and doors

UPVC Window profile

White frames
20 year guarantee against bending, bowing, warping and cracking.

Coloured/foiled frames
10 year guarantee against manufacturing defects, bending, bowing, warping and cracking.

Aluminium window profiles
20 year guarantee against bending, bowing, warping and cracking.

Doors
10 year guarantee against manufacturing defects, bending, bowing, warping and cracking.

Glass
10 year guarantee against manufacturing defects and moisture entering the sealed unit.

Moving parts
Handles, hinges, locks and ancillary fixtures have a 10 year guarantee against mechanical failures and manufacturing defects.

Terms and conditions

After installation, the products must be maintained inline with our Maintenance and Care Guide. Products must not be exposed to neglect, excessive force or abuse. 20 year guarantee reduced to 10 year guarantee if you sell the property and the remaining period from the 10 year is passed onto the new homeowner. An inspection will need to happen before the new guarantee are issued and an admin fee is paid. Other terms and conditions apply – see our terms and conditions for full details.

FAQ

From the day of installation/s. You will be sent a copy of the guarantee for your records.

We would need your address and installation date. We would then arrange an engineer to fix/resolve any issues.

Yes, if we a have a record on our system then we will honour the guarantee.

Security pledge

We’re so confident in the quality of our products and installation that we off er a unique 10 year security pledge:

If you suffer a forced entry gained via the locking security system on any window or door supplied and installed by us, we will replace and install it free of charge

Enquiries are only valid with a Police crime number and within 4 weeks of the incident. Replacement products will be of similar specification to the original purchase.

Voted the best in Bristol
for customer satisfaction

We achieved this by provising an award-winning service, quality assured products and money saving deals to all our customers.

Comprehensive guarantee
and unique security pledge